We want you to be 100% satisfied with your product. Once you’ve received your item, please inspect it for any possible damage or missing components.

(See the warranty section for damaged goods or missing parts)

Change of Mind

Goods cannot be returned for ‘change of mind’ unless we agree (in our absolute discretion).

If we agree to a return, we require a restocking and handling fee of 20% of the products full retail price except for the ‘Melt’ Basins which have a 5% of the products full retail price restocking and handling fee.

Items must be returned in original packaging within 14 days. Please Please Please will not cover any postage or delivery charges relating to ‘change of mind’.

Due to the nature of the casting process of the ‘Melt’ products, slight differences and imperfections will occur. You acknowledge that this does not constitute a defect. No two items in the ‘Melt’ range will be exactly the same.